![]() ![]() If a salesperson is typing the order into the application, it is still considered a front office application even though the customer is not directly interacting with the software. The software enabling the customer to order a product from a company is considered a front office application. If an ERP system includes order entry and customer service capabilities, that system would bridge both back office and front office. It provides functionality for internal operations such as enterprise resource planning (ERP), inventory control, manufacturing and all of the supply chain activities associated with procuring goods, services and raw materials. In turn, a back office application has no such direct relation. It includes customer relationship management (CRM), sales force automation, customer support and field service. It provides functionality and data necessary to take orders, configure complex products and provide effective service and support to customers. A front office application is any software that has a direct relation to customers.
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